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Captioned Telephone Calls

Amplification and clarity technology can be beneficial to many people, but sometimes text communication is needed. For individuals who have some degree of functional hearing but who still have difficulty using the telephone, a captioned telephone may be the solution. For example, the Captioned Telephone (CapTel) is a phone that works like any other telephone but it displays live captions of the conversation. The CapTel phone automatically connects to a captioning service where a trained operator transcribes what is being said. The message is then displayed on the phone's display for the CapTel user to read while listening to the caller. Another option that may be helpful to federal employees is Relay Conference Captioning (RCC). This service is available to all federal employees nationwide who are deaf or hard-of-hearing and gives them equal access as participants in conference calls and/or multi-party calls. Relay Conference Captioning is a service of Sprint and GSA. It is made available free of charge to all Federal Employees. For details, visit: