- Private Businesses
- Federal Employers
- State & Local Government Employers
- Federal, State & Local Employer Resources

JAN provides free consulting services for all employers, regardless of size or type (e.g., private, federal, state, or local government, etc.). Services include individualized consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and Americans with Disabilities Act (ADA) compliance assistance.
Employers may access JAN services by calling 800-526-7234, by emailing, submitting a JAN on Demand, or by using the Employer Live Chat.
JAN offers information about various accommodation and ADA topics. The following select resources may be useful to employers:
General Accommodation Information
JAN offers individualized consultation regarding accommodation topics, but these AskJAN.org resources are a place to start:
- A to Z search by:
- Disability
- Limitation
- Work-related Function
- Topic
- Accommodation
- SOAR (Searchable Online Accommodation Resource)
- Contact JAN for free consultation
General ADA Information
- ADA Library
- Employers' Practical Guide to Reasonable Accommodation Under the ADA
- Employers' Practical Guide to Reasonable Accommodation During the Hiring Process
- A to Z search by Topic
Other Resources:
- Equal Employment Opportunity Commission (EEOC) – The ADA: Your Responsibilities as an Employer
- EEOC – Facts About the Americans with Disabilities Act
- EEOC – Enforcement Guidance, Fact Sheets, and Advisory Letters
Developing Policies and Procedures
- Five Practical Tips For Providing And Maintaining Effective Job Accommodations
- Interactive Process
- Making a Statement – About Reasonable Accommodation and Equal Opportunity
- Sample Forms
- Sample Accommodation Policies, Processes, Forms
- Workplace Accommodation Toolkit
Other Resources:
- EEOC – Reasonable Accommodation Internal Procedures (can be used as a model)
- EEOC – Practical Advice for Drafting and Implementing Reasonable Accommodation Procedures under Executive Order 13164 (for federal agencies, but other employers can use as a model)
- EEOC – Establishing Procedures to Facilitate the Provision of Reasonable Accommodation (for federal agencies, but other employers can use as a model)
Processing Accommodation Requests for Hiring
- Employers' Practical Guide to Reasonable Accommodation During the Hiring Process
- Accommodation Scenarios for the Interviewing Process
- Employment Testing and the ADA
- Finding an Interpreter for an Interview
- Hiring Process Reasonable Accommodation Flowchart
- Incorporate Reasonable Accommodation Practices into your Onboarding Process
- Job Application/Interview Stage Dos and Don’ts
- Online Application Systems: Sample Language for Accommodation Statements
- Sample Medical Inquiry Form in Response to an Accommodation Request for the Hiring Process
- Sample Reasonable Accommodation Request Form for the Hiring Process
- Sample Reasonable Accommodation Statements for the Hiring Process
- Streamlining the Interactive Process When Accommodating Job Applicants
- Testing Accommodations
Other Resources:
Processing Accommodation Requests from Employees
- Definition of Disability
- Interactive Process
- Medical Documentation
- Affirmative Action and Disability: What Can Employers Ask?
- Avoiding “The Waiting Place” After Requesting Medical Information
- Medical Inquiry in Response to an Accommodation Request and Sample Form
- Mother May I? Must I? Should I?
- Recertifying the Ongoing Need for Accommodation
- Requests for Medical Documentation and the ADA
- Who Can Provide Medical Documentation for ADA Purposes?
- Specific Types of Accommodation Requests (general list)
Other Resources:
- EEOC – Applying Performance and Conduct Standards to Employees with Disabilities
- EEOC – Disability-Related Inquiries and Medical Examinations of Employees
- EEOC – Employer-Provided Leave and the ADA
- EEOC – Preemployment Disability-Related Questions and Medical Examinations
- EEOC – Reasonable Accommodation and Undue Hardship Under the ADA
- EEOC – What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws
- Wage and Hour – Family and Medical Leave Act
Promoting Diversity and Inclusion
- Disclosure (overview and resources)
- ABCs of Inclusion
- Disability Etiquette
- If We Had Known…
- Workplace Accommodation Toolkit
Other Resources:
- Employer Assistance and Resource Network on Disability Inclusion (EARN) – Inclusion@Work: A Framework for Building a Disability-Inclusive Organization
- EARN – Lead the Way: Inclusive Business Culture
- The Partnership on Employment & Accessible Technology (PEAT) – AI & Disability Inclusion Toolkit
- Questions & Answers: Promoting Employment of Individuals with Disabilities in the Federal Workforce (for federal agencies, but other employers can use as a model)
Training and Certification
- JAN Training Products and Services (overview and resources)
- Accommodation and Compliance Webcast Series
- Training Modules
- Role Play Training Videos
- Solution Showcase Videos
- Webcast Playlists
Other Resources: JAN does not endorse or promote these training resources
- ADA Coordinator Training Certification Program (Titles I, II, and III)
- ADA National Network – ADA Training
- Disability Management Employer Coalition (DMEC) Certification and Training
- EARN – Dinah Cohen Learning Center
- EEOC – Outreach, Education, and Technical Assistance
- HR Certification – ADA Training and Certification Program
- PEAT – Digital Accessibility Training

JAN provides free consulting services for federal employers, including one-on-one consultation about all aspects of job accommodations, compliance assistance with section 501 of the Rehabilitation Act, information about federal initiatives and hiring programs, and referral to federal resources.
Federal employers can access JAN services in a variety of ways:
- Telephone
- Online Tools
- Publications and Resources
- A to Z of Disabilities and Accommodations
- Federal Accommodation Programs
- Rehabilitation Act Library
- Personal Assistance Services: JAN's A to Z: Personal Assistance Services and Questions and Answers: Federal Agencies' Obligation to Provide Personal Assistance Services (PAS) under Section 501 of the Rehabilitation Act

JAN provides free consulting services for state and local government employers, including one-on-one consultation about all aspects of job accommodations, ADA compliance assistance, and referral to helpful resources.
State and local government employers can access JAN services in a variety of ways:

The following are other resources that might be useful for individual with disabilities, service providers, and employers.
211 System
2-1-1 is an easy to remember telephone number that, where available, connects people with important community services and volunteer opportunities. The implementation of 2-1-1 is being spearheaded by United Ways and comprehensive and specialized information and referral agencies in states and local communities. United Way of America (UWA) and the Alliance for Information and Referral Systems (AIRS) strongly support federal funding so that every American has access to this essential service.
Access Board
The Access Board offers technical assistance on the ADA Accessibility Guidelines.
- (202)272-0080 ext. 3
- http://www.access-board.gov
ADA National Network
The ADA National Network is comprised of ten regional ADA centers and an ADA Knowledge Transition Center that provide technical assistance on the ADA.
- (800)949-4232 (V/TTY)
- http://www.adata.org
Centers for Independent Living (CIL)
CILs are typically non-residential, private, non-profit, consumer-controlled, community-based organizations that provide services and advocacy by and for persons with all types of disabilities.
- For a list of state and local CILs, visit http://www.virtualcil.net/cils/ or http://www.ilru.org/projects/silc-net/silc-directory
Enforcement Contacts
- For a list of state and local enforcement contacts, visit Enforcement Contacts.
Federal Trade Commission (FTC)
- For information about what to do if you are having trouble paying your mortgage, visit https://consumer.ftc.gov/articles/trouble-paying-your-mortgage-or-facing-foreclosure.
- To learn more about mortgages and other credit-related issues, visit http://www.ftc.gov/credit and https://www.MyMoney.gov, the U.S. government’s portal to financial education.
- (202) 326-2222
- http://www.ftc.gov
Governors' Committees
These committees are the best places to go for general information regarding how each state administers its non-discrimination programs.
- For a list, visit Governors' Committees.
Insurance
Most insurance issues (including health insurance and short and long term disability) are regulated by state laws. For information, contact your state insurance department.
- For a list, visit State Insurance Departments or check your local telephone directory under State Government, Insurance Department.
Local Protection and Advocacy (P&A) and Client Assist Programs (CAP)
The P&A System and CAP comprise the nationwide network of congressionally mandated, legally-based disability rights agencies.
- For a list, visit P&A/CAP offices.
Occupational Safety and Health Administration (OSHA)
OSHA enforces the Occupational Safety and Health Act, which requires employers to provide workplaces free from serious recognized hazards and to comply with occupational safety and health standards.
- For more information, contact the OSHA Office nearest you by calling (800)321-OSHA (6742) (voice) or (877)889-5627 (TTY).
- For a list of free OSHA consultation services, visit OSHA's On-Site Consultation Program.
Office of Fair Housing and Equal Opportunity Department of Housing and Urban Development (HUD)
The mission of the Office of Fair Housing and Equal Opportunity is to create equal housing opportunities for all persons living in America by administering laws that prohibit discrimination in housing on the basis of race,color, religion, sex, national origin, disability, and familial status.
- (800)669-9777 (V), (800)927-9275 (TTY)
- http://www.hud.gov
One-Stop Centers - America's Service Locator
Employers and jobseekers can find the services they need at a convenient One-Stop Career Center. Or find other service provider locations relevant to employment, training, and economic development.
Social Security Administration (SSA)
SSA pays Social Security retirement, disability, and survivors’ benefits to workers and their families and administers the Supplemental Security Income program.
- (800)772-1213 (V), (800)325-0778 (TTY)
- http://www.ssa.gov
State and Local Enforcement Agencies
Many states and localities have anti-discrimination laws similar to the ADA and agencies responsible for enforcing those laws. These agencies are often called "Fair Employment Practices Agencies” (FEPAs). If you file a complaint with a FEPA and you are also covered by the ADA, the FEPA may "dual file" the complaint with the EEOC to protect your federal rights. The FEPA will usually handle your complaint after letting the EEOC know about it. If you file a complaint with the EEOC and you are also covered by state or local law, EEOC may dual file the complaint with your state or local FEPA, but usually handles the complaint.
- For a list, visit State Human Rights.
- If you do not have access to the internet, you can find your state enforcing agency under “state government” in your phone book.
State Assistive Tech (AT) Projects
State AT Projects are funded under the Technology-related Assistance for Individuals with Disabilities Act and support consumer-driven state plans for the delivery of assistance technology.
- For a list, visit state AT projects.
State Statutes of Interest
- Breastfeeding and Lactation Laws
- See also, federal law: FLSA Protections to Pump at Work
- Living Donor Leave Laws
- State Family and Medical Leave Laws
State Unemployment Offices
State unemployment office provide unemployment compensation and information on state laws affecting unemployment compensation.
- For a list of state unemployment offices, visit http://www.dol.gov/dol/location.htm.
U.S. Department of Education, Office of Civil Rights (OCR)
OCR enforces federal laws that apply to schools.
- (800)421-3481 (V), (877)521-2172 (TTY)
- http://www.ed.gov
U.S. Department of Justice (DOJ)
DOJ offers technical assistance on the ADA Standards for Accessible Design and other ADA provisions applying to businesses, non-profit service agencies, and state and local government programs; also provides information on how to file ADA complaints.
- ADA Hotline: (800)514-0301 (V), (800)514-0383 (TTY)
- http://www.ada.gov
U.S. Department of Labor, Wage and Hour Division (DOL)
DOL enforces the Family and Medical Leave Act and the Fair Labor Standards Act.
- (866)4-uswage ((866)487-9243) (V), (877)889-5627 (TTY)
- http://www.dol.gov/whd/america2.htm
U.S. Equal Employment Opportunity Commission (EEOC)
EEOC offers technical assistance on the ADA provisions applying to employment and also provides information on how to file ADA complaints.
- (800)669-4000 (V), (800)669-6820 (TTY)
- http://www.eeoc.gov
Vocational Rehabilitation Agencies (VR)
State vocational rehabilitation agencies assist individuals with disabilities who are pursuing meaningful careers with training, education, and funding.
- For a list of state VR agencies, visit State Vocational Rehabilitation Agencies.
Workers’ Compensation (WC)
WC laws help ensure that employees who are injured on the job receive compensation for their injuries, without costly lawsuits. Each state has its own workers’ compensation statute. Federal statutes generally only apply to federal employees.
- For a list of state workers' compensation offices, visit State Workers' Compensation Officials.
- For information regarding federal workers’ compensation, visit Federal Employees Program Offices.

JAN assists individuals with medical conditions and disabilities, their advocates, and family members by providing the following information about job accommodation solutions and the Americans with Disabilities Act (ADA). These resources include information about ADA general rights, how to disclose a disability and request and negotiate accommodations at work, accommodation solutions, and what to do if you believe your ADA rights are being violated. If you still have questions after reviewing these resources, please go to the AskJAN.org Contact page to submit an email.
General Rights under the Americans with Disabilities Act (ADA)
- Employees' Practical Guide to Requesting and Negotiating Reasonable Accommodation Under the ADA
- ADA Library
- EEOC Publications
How to Disclose a Disability and Request Accommodations in the Workplace
- Disability Disclosure Topics
- JAN Training Module and Videos Regarding Disability Disclosure
- Requesting and Negotiating a Reasonable Accommodation
- How to Request an Accommodation: Accommodation Form Letter
- Employment Testing and the ADA
- Sample Language for Accommodation Request Letters
- Practical Guidance for Medical Professionals: Providing Sufficient Medical Documentation in Support of a Patient's Accommodation Request
- Disclosing a Disability Before an Accommodation is Needed
How to Negotiate Accommodations in the Workplace
- Employee Accommodation Inquiry Letter (what to do if an employer doesn’t respond to your accommodation request)
- Leave as an Ineffective Accommodation (what to do if your employer forces you out on leave after you request an accommodation)
- How to Inform an Employer That an Accommodation is Not Effective and a Sample Letter (what to do if your employer offers an accommodation that doesn’t work)
- Dealing with Improper Requests for Medical Documentation from an Employer
- Your Accommodation Request Was Denied. What Now?
Accommodation Ideas
- A to Z of Disabilities and Accommodations
- SOAR (Searchable Online Accommodation Resource)
- Contact JAN for one-on-one assistance with accommodation ideas
COVID-19 Pandemic Resources
- Federal Laws Protect You Against Employment Discrimination During the COVID-19 Pandemic
- Long COVID and the Americans with Disabilities Act
- Requesting and Negotiating Accommodations During the Pandemic
- Accommodation Strategies for Returning to Work During the COVID-19 Pandemic
- Stress and Coping
- Coronavirus Resources
If You Believe Your Rights Are Being Violated
- Disability Discrimination
- How to File a Charge of Employment Discrimination
- Understanding Waivers of Discrimination Claims in Employee Severance Agreements
- Employees Experiencing Workplace Harassment
- Guide to Writing Appeal Briefs for Unrepresented Complainants

JAN is not a job placement service. Job seekers with disabilities may contact their state vocational rehabilitation (VR) program or a CareerOneStop center for job training and employment assistance. By working with a program like VR or CareerOneStop that assists individuals with disabilities with finding employment, you will be able to receive one-on-one assistance.
Information and resources that might be helpful to job seekers can be found below:
- Finding a Job that is Right for You
- Disclosure
- Pre-employment Dos and Don'ts
- Pre-employment Rights
- Finding a Job
- Working While on Social Security Disability Benefits (SSDI/SSI)

The Job Accommodation Network (JAN), an ODEP-supported service, provides individualized technical assistance, consulting, and mentoring services to individuals with disabilities, family members, and service providers. JAN consultants handle each inquiry on a case-by-case basis offering self-employment and small business development expertise and referrals regarding business planning, financing strategies, marketing research, disability-specific programs, income supports and benefits planning, e-commerce, independent contracting, home-based business options, and small business initiatives for disabled veterans. JAN customers can expect to receive a resource packet tailored to their specific entrepreneurial goals with consultants available throughout all stages of the process who can provide ongoing supports.
If you have a question about starting your own small business, send it directly to a self-employment Consultant by using JAN on Demand for Self-Employment or contacting JAN by telephone.
- State Small Business and Self-Employment Guides
- State Vocational Rehabilitation Offices
- Small Business Administration (SBA) and Related Resources
- Social Security and Related Resources
- Federal Government Small Business Resources
- Associations and Organizations
- Business Plan Resources
- Publications
- Consumer Protection and Credit Counseling Resources

The following are other resources that might be useful for individual with disabilities, service providers, and employers.
211 System
2-1-1 is an easy to remember telephone number that, where available, connects people with important community services and volunteer opportunities. The implementation of 2-1-1 is being spearheaded by United Ways and comprehensive and specialized information and referral agencies in states and local communities. United Way of America (UWA) and the Alliance for Information and Referral Systems (AIRS) strongly support federal funding so that every American has access to this essential service.
Access Board
The Access Board offers technical assistance on the ADA Accessibility Guidelines.
- (202)272-0080 ext. 3
- http://www.access-board.gov
ADA National Network
The ADA National Network is comprised of ten regional ADA centers and an ADA Knowledge Transition Center that provide technical assistance on the ADA.
- (800)949-4232 (V/TTY)
- http://www.adata.org
Centers for Independent Living (CIL)
CILs are typically non-residential, private, non-profit, consumer-controlled, community-based organizations that provide services and advocacy by and for persons with all types of disabilities.
- For a list of state and local CILs, visit http://www.virtualcil.net/cils/ or http://www.ilru.org/projects/silc-net/silc-directory
Enforcement Contacts
- For a list of state and local enforcement contacts, visit Enforcement Contacts.
Federal Trade Commission (FTC)
- For information about what to do if you are having trouble paying your mortgage, visit https://consumer.ftc.gov/articles/trouble-paying-your-mortgage-or-facing-foreclosure.
- To learn more about mortgages and other credit-related issues, visit http://www.ftc.gov/credit and https://www.MyMoney.gov, the U.S. government’s portal to financial education.
- (202) 326-2222
- http://www.ftc.gov
Governors' Committees
These committees are the best places to go for general information regarding how each state administers its non-discrimination programs.
- For a list, visit Governors' Committees.
Insurance
Most insurance issues (including health insurance and short and long term disability) are regulated by state laws. For information, contact your state insurance department.
- For a list, visit State Insurance Departments or check your local telephone directory under State Government, Insurance Department.
Local Protection and Advocacy (P&A) and Client Assist Programs (CAP)
The P&A System and CAP comprise the nationwide network of congressionally mandated, legally-based disability rights agencies.
- For a list, visit P&A/CAP offices.
Occupational Safety and Health Administration (OSHA)
OSHA enforces the Occupational Safety and Health Act, which requires employers to provide workplaces free from serious recognized hazards and to comply with occupational safety and health standards.
- For more information, contact the OSHA Office nearest you by calling (800)321-OSHA (6742) (voice) or (877)889-5627 (TTY).
- For a list of free OSHA consultation services, visit OSHA's On-Site Consultation Program.
Office of Fair Housing and Equal Opportunity Department of Housing and Urban Development (HUD)
The mission of the Office of Fair Housing and Equal Opportunity is to create equal housing opportunities for all persons living in America by administering laws that prohibit discrimination in housing on the basis of race,color, religion, sex, national origin, disability, and familial status.
- (800)669-9777 (V), (800)927-9275 (TTY)
- http://www.hud.gov
One-Stop Centers - America's Service Locator
Employers and jobseekers can find the services they need at a convenient One-Stop Career Center. Or find other service provider locations relevant to employment, training, and economic development.
Social Security Administration (SSA)
SSA pays Social Security retirement, disability, and survivors’ benefits to workers and their families and administers the Supplemental Security Income program.
- (800)772-1213 (V), (800)325-0778 (TTY)
- http://www.ssa.gov
State and Local Enforcement Agencies
Many states and localities have anti-discrimination laws similar to the ADA and agencies responsible for enforcing those laws. These agencies are often called "Fair Employment Practices Agencies” (FEPAs). If you file a complaint with a FEPA and you are also covered by the ADA, the FEPA may "dual file" the complaint with the EEOC to protect your federal rights. The FEPA will usually handle your complaint after letting the EEOC know about it. If you file a complaint with the EEOC and you are also covered by state or local law, EEOC may dual file the complaint with your state or local FEPA, but usually handles the complaint.
- For a list, visit State Human Rights.
- If you do not have access to the internet, you can find your state enforcing agency under “state government” in your phone book.
State Assistive Tech (AT) Projects
State AT Projects are funded under the Technology-related Assistance for Individuals with Disabilities Act and support consumer-driven state plans for the delivery of assistance technology.
- For a list, visit state AT projects.
State Statutes of Interest
- Breastfeeding and Lactation Laws
- See also, federal law: FLSA Protections to Pump at Work
- Living Donor Leave Laws
- State Family and Medical Leave Laws
State Unemployment Offices
State unemployment office provide unemployment compensation and information on state laws affecting unemployment compensation.
- For a list of state unemployment offices, visit http://www.dol.gov/dol/location.htm.
U.S. Department of Education, Office of Civil Rights (OCR)
OCR enforces federal laws that apply to schools.
- (800)421-3481 (V), (877)521-2172 (TTY)
- http://www.ed.gov
U.S. Department of Justice (DOJ)
DOJ offers technical assistance on the ADA Standards for Accessible Design and other ADA provisions applying to businesses, non-profit service agencies, and state and local government programs; also provides information on how to file ADA complaints.
- ADA Hotline: (800)514-0301 (V), (800)514-0383 (TTY)
- http://www.ada.gov
U.S. Department of Labor, Wage and Hour Division (DOL)
DOL enforces the Family and Medical Leave Act and the Fair Labor Standards Act.
- (866)4-uswage ((866)487-9243) (V), (877)889-5627 (TTY)
- http://www.dol.gov/whd/america2.htm
U.S. Equal Employment Opportunity Commission (EEOC)
EEOC offers technical assistance on the ADA provisions applying to employment and also provides information on how to file ADA complaints.
- (800)669-4000 (V), (800)669-6820 (TTY)
- http://www.eeoc.gov
Vocational Rehabilitation Agencies (VR)
State vocational rehabilitation agencies assist individuals with disabilities who are pursuing meaningful careers with training, education, and funding.
- For a list of state VR agencies, visit State Vocational Rehabilitation Agencies.
Workers’ Compensation (WC)
WC laws help ensure that employees who are injured on the job receive compensation for their injuries, without costly lawsuits. Each state has its own workers’ compensation statute. Federal statutes generally only apply to federal employees.
- For a list of state workers' compensation offices, visit State Workers' Compensation Officials.
- For information regarding federal workers’ compensation, visit Federal Employees Program Offices.

JAN provides free consulting services for all rehabilitation and medical professionals. Services include one-on-one consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and ADA compliance assistance.
The following is some of the most frequently requested information:
- Telephone
- Online Tools
- Publications and Resources
- A to Z of Disabilities and Accommodations
- ADA Library
- How to Request an Accommodation: Accommodation Form Letter
- Practical Guidance for Medical Professionals: Providing Sufficient Medical Documentation in Support of a Patient's Accommodation Request
- The Interactive Process and Service Providers
- EEOC:
- Reasonable Accommodation and Undue Hardship Under the ADA
- Disability-Related Inquiries and Medical Examinations of Employees Under the ADA
- The Mental Health Provider's Role in a Client's Request for a Reasonable Accommodation at Work
- How Health Care Providers Can Help Current and Former Patients Who Have Used Opioids Stay Employed
- Helping Patients Deal with Pregnancy-Related Limitations and Restrictions at Work
- Helping Patients with HIV Infection Who Need Accommodations at Work

JAN provides free consulting services for union representatives. Services include one-on-one consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and ADA compliance assistance.
The following is some of the most frequently requested information:
- Telephone
- Online Tools
- Publications and Resources

The following is some of the most frequently requested information: