What does JAN do for employers?
JAN provides free and confidential consultation for employers of all sizes and types (e.g., private, federal, state, or local government, etc.). This consultation includes practical guidance on workplace accommodation solutions, accommodation process strategies, and the employment provisions (Title I) of the Americans with Disabilities Act (ADA) and related legislation. JAN cannot provide legal advice, but can provide information and resources from the federal agency that enforces Title I, the Equal Employment Opportunity Commission (EEOC).
Employers may access JAN services by calling 800-526-7234, by emailing, submitting a JAN on Demand, or by using the Employer Live Chat.
What is the difference between EEOC resources and legal advice?
EEOC guidance and resource documents express official EEOC policy and explain how the laws and regulations apply to specific workplace situations, but do not have the force and effect of the law. This means that if one of your employees files a lawsuit against you for ADA discrimination, the court may or may not choose to follow EEOC guidance and resource documents.
Legal advice is given by an attorney after the attorney does legal research, which involves reviewing the law, regulations, and prior court cases and making a legal determination about a specific situation. This is what an attorney will use to argue for a client.
What good are EEOC guidance and resource documents if they are not the law?
Although EEOC guidance and resource documents do not have the force and effect of the law, courts often defer to them. And, many employers follow them to show they are making a good faith effort to comply with the ADA.
JAN offers information about various accommodation and ADA topics. The following resources include information about accommodations, ADA general responsibilities, processing accommodation requests, developing accommodation policies and procedures, and more. If you have questions, please contact JAN.
Workplace Accommodation Toolkit
JAN's Workplace Accommodation Toolkit is a free, comprehensive online resource for employers seeking to move beyond basic compliance with the ADA in order to create more disability-inclusive workplaces. The Toolkit provides guidance and resources for developing or updating accommodation policies and processes while leveraging best and emerging practices for creating an inclusive workplace and accommodating people with disabilities during all phases of the employment life cycle. Within the Toolkit, one can find specific resource drawers for:
General Accommodation Information
JAN offers individualized consultation regarding accommodation topics, but these AskJAN.org resources are a place to start:
General ADA Information
Developing Policies and Procedures
Processing Accommodation Requests for Hiring
Processing Accommodation Requests from Employees
Promoting Diversity and Inclusion
Training and Certification
Other Resources: JAN does not endorse or promote these training resources