JAN provides free consulting services for all employers, regardless of size or type (e.g., private, federal, state, or local government, etc.). Services include individualized consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and Americans with Disabilities Act (ADA) compliance assistance.
Employers may access JAN services by calling 800-526-7234, by emailing, submitting a JAN on Demand, or by using the Employer Live Chat.
JAN offers information about various accommodation and ADA topics. The following select resources may be useful to employers:
General Accommodation Information
JAN offers individualized consultation regarding accommodation topics, but these AskJAN.org resources are a place to start:
- A to Z search by:
- Disability
- Limitation
- Work-related Function
- Topic
- Accommodation
- SOAR (Searchable Online Accommodation Resource)
- Contact JAN for free consultation
General ADA Information
- ADA Library
- Employers' Practical Guide to Reasonable Accommodation Under the ADA
- Employers' Practical Guide to Reasonable Accommodation During the Hiring Process
- A to Z search by Topic
Other Resources:
- Equal Employment Opportunity Commission (EEOC) – The ADA: Your Responsibilities as an Employer
- EEOC – Facts About the Americans with Disabilities Act
- EEOC – Enforcement Guidance, Fact Sheets, and Advisory Letters
Developing Policies and Procedures
- Five Practical Tips For Providing And Maintaining Effective Job Accommodations
- Interactive Process
- Making a Statement – About Reasonable Accommodation and Equal Opportunity
- Sample Forms
- Sample Accommodation Policies, Processes, Forms
- Workplace Accommodation Toolkit
Other Resources:
- EEOC – Reasonable Accommodation Internal Procedures (can be used as a model)
- EEOC – Practical Advice for Drafting and Implementing Reasonable Accommodation Procedures under Executive Order 13164 (for federal agencies, but other employers can use as a model)
- EEOC – Establishing Procedures to Facilitate the Provision of Reasonable Accommodation (for federal agencies, but other employers can use as a model)
Processing Accommodation Requests for Hiring
- Employers' Practical Guide to Reasonable Accommodation During the Hiring Process
- Accommodation Scenarios for the Interviewing Process
- Employment Testing and the ADA
- Finding an Interpreter for an Interview
- Hiring Process Reasonable Accommodation Flowchart
- Incorporate Reasonable Accommodation Practices into your Onboarding Process
- Job Application/Interview Stage Dos and Don’ts
- Online Application Systems: Sample Language for Accommodation Statements
- Sample Medical Inquiry Form in Response to an Accommodation Request for the Hiring Process
- Sample Reasonable Accommodation Request Form for the Hiring Process
- Sample Reasonable Accommodation Statements for the Hiring Process
- Streamlining the Interactive Process When Accommodating Job Applicants
- Testing Accommodations
Other Resources:
Processing Accommodation Requests from Employees
- Definition of Disability
- Interactive Process
- Medical Documentation
- Affirmative Action and Disability: What Can Employers Ask?
- Avoiding “The Waiting Place” After Requesting Medical Information
- Medical Inquiry in Response to an Accommodation Request and Sample Form
- Mother May I? Must I? Should I?
- Recertifying the Ongoing Need for Accommodation
- Requests for Medical Documentation and the ADA
- Who Can Provide Medical Documentation for ADA Purposes?
- Specific Types of Accommodation Requests (general list)
Other Resources:
- EEOC – Applying Performance and Conduct Standards to Employees with Disabilities
- EEOC – Disability-Related Inquiries and Medical Examinations of Employees
- EEOC – Employer-Provided Leave and the ADA
- EEOC – Preemployment Disability-Related Questions and Medical Examinations
- EEOC – Reasonable Accommodation and Undue Hardship Under the ADA
- EEOC – What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws
- Wage and Hour – Family and Medical Leave Act
Promoting Diversity and Inclusion
- Disclosure (overview and resources)
- ABCs of Inclusion
- Disability Etiquette
- If We Had Known…
- Workplace Accommodation Toolkit
Other Resources:
- Employer Assistance and Resource Network on Disability Inclusion (EARN) – Inclusion@Work: A Framework for Building a Disability-Inclusive Organization
- EARN – Lead the Way: Inclusive Business Culture
- The Partnership on Employment & Accessible Technology (PEAT) – AI & Disability Inclusion Toolkit
- Questions & Answers: Promoting Employment of Individuals with Disabilities in the Federal Workforce (for federal agencies, but other employers can use as a model)
Training and Certification
- JAN Training Products and Services (overview and resources)
- Accommodation and Compliance Webcast Series
- Training Modules
- Role Play Training Videos
- Solution Showcase Videos
- Webcast Playlists
Other Resources: JAN does not endorse or promote these training resources
- ADA Coordinator Training Certification Program (Titles I, II, and III)
- ADA National Network – ADA Training
- Disability Management Employer Coalition (DMEC) Certification and Training
- EARN – Dinah Cohen Learning Center
- EEOC – Outreach, Education, and Technical Assistance
- HR Certification – ADA Training and Certification Program
- PEAT – Digital Accessibility Training
JAN assists individuals with medical conditions and disabilities, their advocates, and family members by providing the following information about job accommodation solutions and the Americans with Disabilities Act (ADA). These resources include information about ADA general rights, how to disclose a disability and request and negotiate accommodations at work, accommodation solutions, and what to do if you believe your ADA rights are being violated. If you still have questions after reviewing these resources, please go to the AskJAN.org Contact page to submit an email.
General Rights under the Americans with Disabilities Act (ADA)
- Employees' Practical Guide to Requesting and Negotiating Reasonable Accommodation Under the ADA
- ADA Library
- EEOC Publications
How to Disclose a Disability and Request Accommodations in the Workplace
- Disability Disclosure Topics
- JAN Training Module and Videos Regarding Disability Disclosure
- Requesting and Negotiating a Reasonable Accommodation
- How to Request an Accommodation: Accommodation Form Letter
- Employment Testing and the ADA
- Sample Language for Accommodation Request Letters
- Practical Guidance for Medical Professionals: Providing Sufficient Medical Documentation in Support of a Patient's Accommodation Request
- Disclosing a Disability Before an Accommodation is Needed
How to Negotiate Accommodations in the Workplace
- Employee Accommodation Inquiry Letter (what to do if an employer doesn’t respond to your accommodation request)
- Leave as an Ineffective Accommodation (what to do if your employer forces you out on leave after you request an accommodation)
- How to Inform an Employer That an Accommodation is Not Effective and a Sample Letter (what to do if your employer offers an accommodation that doesn’t work)
- Dealing with Improper Requests for Medical Documentation from an Employer
- Your Accommodation Request Was Denied. What Now?
Accommodation Ideas
- A to Z of Disabilities and Accommodations
- SOAR (Searchable Online Accommodation Resource)
- Contact JAN for one-on-one assistance with accommodation ideas
COVID-19 Pandemic Resources
- Federal Laws Protect You Against Employment Discrimination During the COVID-19 Pandemic
- Long COVID and the Americans with Disabilities Act
- Requesting and Negotiating Accommodations During the Pandemic
- Accommodation Strategies for Returning to Work During the COVID-19 Pandemic
- Stress and Coping
- Coronavirus Resources
If You Believe Your Rights Are Being Violated
- Disability Discrimination
- How to File a Charge of Employment Discrimination
- Understanding Waivers of Discrimination Claims in Employee Severance Agreements
- Employees Experiencing Workplace Harassment
- Guide to Writing Appeal Briefs for Unrepresented Complainants
JAN provides free consulting services for all rehabilitation and medical professionals. Services include one-on-one consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and ADA compliance assistance.
The following is some of the most frequently requested information:
- Telephone
- Online Tools
- Publications and Resources
- A to Z of Disabilities and Accommodations
- ADA Library
- How to Request an Accommodation: Accommodation Form Letter
- Practical Guidance for Medical Professionals: Providing Sufficient Medical Documentation in Support of a Patient's Accommodation Request
- The Interactive Process and Service Providers
- EEOC:
- Reasonable Accommodation and Undue Hardship Under the ADA
- Disability-Related Inquiries and Medical Examinations of Employees Under the ADA
- The Mental Health Provider's Role in a Client's Request for a Reasonable Accommodation at Work
- How Health Care Providers Can Help Current and Former Patients Who Have Used Opioids Stay Employed
- Helping Patients Deal with Pregnancy-Related Limitations and Restrictions at Work
- Helping Patients with HIV Infection Who Need Accommodations at Work
