Job Accommodation Network
Due to our response to COVID-19, we are asking that you use our chat, e-mail or Voice Mail contact methods to reach the JAN service. You can speak with us directly through chat and e-mail or request a call back through voice mail, chat or e-mail. For more details on these methods of connecting with the JAN service, see Contact Us.
A to Z of Disabilities and Accommodations
Connect With JAN at (800) 526-7234 (VOICE) or (877) 781-9403 (TTY)
If you have a question about workplace accommodations or the Americans with Disabilities Act (ADA) and related legislation, ask us.
Our Mission
The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on workplace accommodations and disability employment issues.
Situations & Solutions
A building manager with post-traumatic stress disorder (PTSD) asked to bring an emotional support animal to work with her.
The employer was concerned about the behavior of the animal as the employee trained it herself. The employer and employee agree to a trial period to assess whether the animal could be in the workplace without causing a disruption.
Situations & Solutions
A construction worker with a leg impairment couldn’t climb ladders due to an injury he received away from work.
After having a discussion with the employer, together they found an aerial lift that would permit the employee to reach the areas he needed and continue to be successful in his job.
Situations & Solutions
A salesman with obesity had to travel by airplane once a year to attend a conference, but could not fit in a single, economy class seat.
He asked his employer to upgrade him to first class, but the employer opted to purchase two economy class seats for him, which cost less than one first class ticket.
Situations & Solutions
A field geologist who was deaf and worked alone in remote areas was unable to use two-way radio communication to report his findings.
Text telephone technology was used to allow the geologist to communicate using a cellular telephone.
Upcoming Webcasts & Training Events
Oct 13
Intentional Inclusion: Increasing Access & Opportunity
3:00 PM - 4:00 PM
Increasing access and opportunity for all workers with disabilities is an intentional act. Being intentional...
Nov 10
The Top Ten Veteran-Related Accommodation Questions and Answers
2:00 PM - 3:00 PM
Tune in to find solutions to the top ten veteran accommodation questions JAN addresses on...
Dec 08
Ergonomics for Teleworkers
2:00 PM - 3:00 PM
Whether you provide telework as a benefit of employment or approve it as a form...
Latest Updates
Coronavirus Disease 2019 (COVID-19)
Hot Topics
Keep these strategies in mind when dealing with communicable diseases such as COVID-19 in the... Read More
The ADA at 30 - A Piece of JAN History
Blog Post
As many of you know, the Job Accommodation Network (JAN) is located at West Virginia... Read More
Accommodation Ideas
Latest Video
View JAN's remote training on accommodations for individuals with mental health impairments. Watch Video
Technology & Accommodation
Video
Review JAN's YouTube playlists for videos from the Solution Showcase and Workplace Accommodation Toolkit. Read More
Facebook Updates
MAS App
Introducing the Mobile Accommodation Solution (MAS) App
Streamline the disability accommodation process!
The Mobile Accommodation Solution (MAS) app is a first-of-its kind case management tool that helps employers, service providers and individuals effectively manage workplace accommodation requests throughout the employment lifecycle, from application to onboarding to advancement.
