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Frequently Asked Questions: JAN Webcasts

Information about JAN webcasts

All JAN webcasts are currently free. Each registration includes a single login for one computer, but any number of people may participate at that computer through the single link provided. The webcast login URL will be emailed the day of the webcast to the address used to register for the event.

How are JAN webcasts delivered?

JAN webcasts are distributed to users over the Internet using Zoom, which is a Web conferencing system that allows you to view PowerPoint slides and listen to an audio stream of the live presenters. Real-time captioning is available for every webcast. To test your computer for compatibility, visit the Zoom test room. For answers to frequently asked questions related to the Zoom technology, read the Zoom FAQ.  

Are JAN webcasts and training materials accessible?

JAN webcasts and materials are accessible. Real-time captioning is available for every webcast and is provided by Alternative Communication Services (ACS). Captions can be activated in Zoom by using the "CC" option during the webcast or viewed using a separate browser by accessing this captioning link. The caption link will be included in the login email and shared in the chat window at the start of each webcast.

All training materials are accessible and may include Microsoft Word and PowerPoint as well as Adobe PDF files. Alternative format (large print, Braille, etc.) will be provided upon request. A link to download training materials will be included in the login instructions emailed the day of the event.

How do I access webcast training materials?

A link to download webcast training materials will be included in the login instructions emailed to all registrants the day of the event. Click on the link in the email to download materials. Materials can also be found on the Webcast Series Archive page. On the archive page, click on the specific event for more details.

What is the best way to access the webcast online?

Use the Zoom app or any HTML5-compliant web browser to join the webcast. This includes any recent version of Firefox, Chrome, Edge, and Safari. Prior to the webcast, please test your computer for compatibility by accessing the Zoom test room. We recommend closing any programs or browser sessions running in the background that could cause bandwidth issues.

Can I test my device/settings ahead of time?

Yes. Prior to the webcast, please test your computer for compatibility by accessing the Zoom test room. Screen and audio adjustments can be made while in the test room. We recommend closing any programs or browser sessions running in the background that could cause bandwidth issues.

My sound is echoing - what should I do?

You may be logged into the webcast multiple times. Try closing all browser windows and logging into the webcast platform again.

What is the call-in number for the Webcast?

Call-in numbers are included in the login instructions emailed the day of the event. For the best sound quality, dial a number based on your current location. Please note that the numbers provided are not toll-free and long-distance charges may apply. Note that dialing-in is not required – you can also access the audio via the webcast platform itself.

Will a webcast recording and/or transcript be provided after the event?

All JAN webcasts are recorded and archived, and transcripts are made available with each archive. Archived webcasts and transcripts can be accessed at the JAN Accommodation and Compliance Webcast Series Archive page and JAN’s YouTube channel. Generally, archives are available within two weeks of the webcast date. Webcast attendees will be notified via email when the archive is available.

Are JAN webcasts eligible for CEU credits?

JAN webcasts are approved for 1 HR CEU. We do not offer CEUs through any other organization (e.g., CRC, PHR, SPHR, etc.). To access the CEU, please complete the webcast evaluation at the end of the webcast. Keep the JAN webcast window open at the end of the event, and the evaluation will pop up in another window. The CEU approval code will be provided via the certificate that comes up after the webcast evaluation is completed. If you did not complete the webcast evaluation and would like to do so to receive the CEU, please email training@askjan.org.

How can I get a certificate of attendance?

The webcast certificate will be displayed after submitting the webcast evaluation that appears once the webcast has ended. Please note that if you leave the webcast before the event has ended, this evaluation will not appear in your browser. To print the certificate of attendance, use the built-in print functionality in your browser. If you would like your name to appear on the printout, type it into the field under “Attendee:” before printing.

I have another webcast question that isn't answered in this FAQ. Who can I contact?

Please email training@askjan.org, call JAN at (800) 526-7234 (voice) or (877) 781-9403 (TTY), or use the red Live Chat   button to chat with a JAN representative.