Close Menu

Northwest ADA Center

Northwest ADA Center

6912 220th St. SW, Suite 105
Mountlake Terrace, WA 98043


The Northwest ADA Center is funded by the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR), and is part of the ADA National Network. The ADA National Network Centers are a national platform of ten centers comprised of ADA professionals and experts charged with assisting businesses, state and local governments, and people with disabilities as they manage the process of changing our culture to be user friendly to disability and the effect the variety of health conditions can have on society. The Northwest ADA Center is a part of the Department of Rehabilitation Medicine at the University of Washington, and collaborates with the Center for Technology and Disability Studies, a program within the Center for Human Development and Disability.

As the ADA Information Center in Region 10, the Northwest ADA Center has aggressively staffed its project with professionals familiar with disability, rehabilitation, rehab engineering, special education, the built environment, accessibility to buildings and electronic accessibility, civil rights law, and business. The regional advisory committee and our state partners are premier leaders in ADA compliance in each of the states served--Alaska, Idaho, Oregon, and Washington.


Respectful Interactions: Disability Language and Etiquette

“Respectful Interactions” is designed to help businesses and organizations improve their interactions with customers, clients, and employees who experience disabilities. This convenient and cost-effective online course will help you, your business, or your organization feel more confident in using appropriate language and etiquette in relating to people with disabilities. 

Using videos that include first-person accounts from people with disabilities, this online course provides important information on:  

  • Myths and misconceptions about people with disabilities
  • Communicating with people who are deaf or hard of hearing through sign language interpreters
  • Using respectful and descriptive language with people who are blind or have low vision
  • Listening to and interacting with a person who has speech disabilities
  • Understanding the needs of people with non-apparent disabilities
  • The purpose and use of service animals 

Employer Live Chat
Show Reader Hide Reader