The Division of Human Rights ("DHR") receives and investigates complaints alleging unlawful discrimination that violates state and federal civil rights laws. Our complaint process is twofold. First, the DHR investigates complaints alleging discrimination in employment, places of public accommodation, and education institutions in violation of the Virginia Human Rights Act or corresponding federal laws. The DHR will also provide mediation services throughout the complaint process to all the parties to resolve the dispute themselves. If we do not have subject matter jurisdiction over the allegations set forth in a complaint, we will, whenever possible, refer that complaint to the appropriate state or federal agency with jurisdiction. At the conclusion of an investigation, the DHR is charged with determining whether there is reasonable cause to believe discrimination occurred.