3Play Media provides premium transcription services with a guaranteed accuracy rate of 99%, even in cases of difficult audio, background noise, and accents. We use a 3-step transcription process that leverages technology and humans to guarantee high quality while bringing down costs. The cost of transcription also includes closed captioning.
Every audio or video file goes through automatic speech recognition to produce a rough transcript; then a US-based editor goes through and cleans up the transcript. Finally, a QA manager reviews the file to make sure the transcript is virtually flawless. Every transcript is word-to-word time-synchronized. To further improve quality and accuracy, we provide the ability to preload keywords, technical vocabulary, and special instructions for every file.