Frequently Asked Questions regarding Webcasts
My sound is echoing - what should I do?
The most common cause of echoing is that you are logged in twice to the Webcast. Try closing all of your browser windows and logging into the Webcast platform again.
I don't hear any sound.
There is music playing in the background of the test room and the Webcast lobby. If you don't hear any sound, please make sure to have the computer's speakers turned to the "on" position with the volume adjusted to meet your needs. Please note that there is a brief period of silence immediately before the Webcast begins.
What is the call-in number for the Webcast?
There is no teleconference option for JAN Webcasts. All audio will be provided through your computer speakers. Captioning is also provided within the Webcast platform.
Will a recording and/or transcript be provided?
All JAN Webcasts are archived, and transcripts are made available with those archives. Generally archives are available within one to two weeks from the webcast date. A link to archived Webcasts is at http://askjan.org/webcast/index.htm.
Are the Webcasts eligible for CEU credits?
Our webcasts are approved for 1 HR CEU. We do not offer CEUs through any other organization (CRC, PHR, SPHR, etc.). The approval code will be provided via the certificate that comes up after the webcast evaluation is completed.
I've tried to log in to the test room, but all I see is a "Connecting..." screen. What should I do?
There can be a delay of one or two minutes for the room to load. However, if several minutes have gone by and you're still at the 'Connecting..." screen, it's possible you have a firewall issue. The webcast server uses ports 1935, 80,
Please make sure these ports are open for the sites webcast.askjan.org and meeting.askjan.org. You may need to check with your internal IT department for help.
It's recommended to test your browser ahead of time by visiting http://webcast.askjan.org/test to ensure you're able to connect to our webcast room.
What Webcast platform does JAN use?
JAN uses Adobe Connect which is accessible through most web browsers. It requires a small add-in to be installed to your browser, and if you don't have this add-on installed, you will be prompted to install it when logging in to our test site or one of our webcasts. If the add-in is not compatable with your operating system, the Adobe Flash plugin version 13 or newer will be required.
I have another question that isn't answered here.
If you have questions about accessing this event please call (800) 526-7234 (voice) and press 5 or (877) 781-9403 (TTY). You can also use our Live Chat function.