JAN: Job Accommodation Network

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Frequently Asked Questions regarding Webcasts

What is the best way to attend the webcast?

The Adobe Desktop App for Windows/Mac is the recommended method for attending and provides the best quality and highest accessibility. You can download the app here:

  Adobe Connect App for Windows
  Adobe Connect App for Mac

Can I test my device/settings ahead of time?

You can visit our test lobby at any time at http://meet671902893.adobeconnect.com/test to ensure you can properly connect to our meeting rooms, and to adjust your screen and audio.

My sound is echoing - what should I do?

You might be logged into the webcast multiple times. Try closing all of your browser windows and logging into the Webcast platform again.

I don't hear any sound.

There is music playing in the background of the test room and the Webcast lobby. If you don't hear any sound, please make sure to have the computer's speakers turned to the "on" position with the volume adjusted to meet your needs. Please note that there is a brief period of silence immediately before the Webcast begins.

What is the call-in number for the Webcast?

There is no teleconference option for JAN Webcasts. All audio will be provided through your computer speakers. Captioning is also provided within the Webcast platform.

Will a recording and/or transcript be provided?

All JAN Webcasts are archived, and transcripts are made available with those archives. Generally archives are available within one to two weeks from the webcast date. A link to archived Webcasts is at http://askjan.org/webcast/index.htm.

Are the Webcasts eligible for CEU credits?

Our webcasts are approved for 1 HR CEU. We do not offer CEUs through any other organization (CRC, PHR, SPHR, etc.). The approval code will be provided via the certificate that comes up after the webcast evaluation is completed.

I've tried to log in to the test room, but all I see is a "Connecting..." screen. What should I do?

There can be a delay of one or two minutes for the room to load. However, if several minutes have gone by and you're still at the 'Connecting..." screen, it's possible you have a firewall issue. The webcast server uses ports 1935, 80, and 443. Please make sure these ports are open when connecting to https://meet671902893.adobeconnect.com . You may need to check with your internal IT department for help.

It's recommended to test your browser ahead of time by visiting http://meet671902893.adobeconnect.com/test to ensure you're able to connect to our webcast room.

What Webcast platform does JAN use?

JAN uses Adobe Connect which is accessible through most platforms. The Adobe Desktop App is the recommended method for attending and provides the best quality and highest accessibility. You can download the app here:

  Adobe Connect App for Windows
  Adobe Connect App for Mac

If you are unable to install the app, you can type the URL directly into a web browser, provided you have Adobe Flash installed. The browser may attempt to install the app or an add-on to enhance the viewing experience, but should still work solely on Adobe Flash if these are unavailable.

Adobe Connect apps for iOS and Android devices are available at their respective stores, but provide reduced functionality and limited accessibility. The open caption pod, for example, may not function using the iOS or Android app.

The Adobe Connect browser add-on is no longer supported.

I have another question that isn't answered here.

If you have questions about accessing this event please call (800) 526-7234 (voice) and press 5 or (877) 781-9403 (TTY).  You can also use our Live Chat function.


JAN provides free, confidential technical assistance about job accommodations and the Americans with Disabilities Act (ADA). Send Us Feedback.
(800)526-7234 (Voice)
(877)781-9403 (TTY)
Live Help
ODEP: JAN is a service of the Office of Disability Employment Policy, U.S. Department of Labor
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