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Frequently Asked Questions About JAN's Remote Trainings

Information about how JAN's remote trainings work

The JAN Webcasts are currently free for one login. Registrations are for a single computer, not a person. Any number of people may participate at that computer through the single Web link provided by the registration. The login URL will be emailed to the address with which you registered the day before the training event.

How do JAN's remote trainings work?

JAN's remote trainings are distributed to users over the Internet using Zoom, which is a Web conferencing system that allows you to view PowerPoint slides and an audio stream of the live presenters. To test your computer for compatibility, visit Zoom's test room. For answers to frequently asked questions related to the technology, visit Zoom.  

Are JAN's remote trainings accessible? 

All registrants will receive training materials for each session, which will be sent via e-mail three to five business days prior to the scheduled event. These materials will be in an accessible format and may include Microsoft Word and PowerPoint as well as Adobe PDF files. Alternative format (large print, computer file, Braille) is provided upon request. Real-time captioning is available for every webcast by Alternative Communication Services (ACS). Captions can be activated by using the "CC" option during the webcast.

What is the best way to attend the webcast?

Any HTML5-compliant web browser can be used to join the meeting.  This includes any recent version of Firefox, Chrome, Edge, and Safari.

Can I test my device/settings ahead of time?

You can visit the Zoom test lobby at any time to ensure you can properly connect to our meeting rooms and to adjust your screen and audio.

My sound is echoing - what should I do?

You might be logged into the webcast multiple times. Try closing all of your browser windows and logging into the Webcast platform again.

What is the call-in number for the Webcast?

The call-in numbers are provided in the email with login information. Please note that these numbers are not toll-free, and long-distance charges may apply.

Will a recording and/or transcript be provided?

All JAN Webcasts are archived, and transcripts are made available with those archives. Generally archives are available within one to two weeks from the webcast date. Here you can find archived Webcasts.

Are the Webcasts eligible for CEU credits?

Our webcasts are approved for 1 HR CEU. We do not offer CEUs through any other organization (CRC, PHR, SPHR, etc.). The approval code will be provided via the certificate that comes up after the webcast evaluation is completed.

I have another question that isn't answered here - who can I contact?

If you have further questions after reviewing the FAQ, please email training@askjan.org or call (800) 526-7234 (voice) or (877) 781-9403 (TTY) and leave a message for a return phone call. You can also use the red Live Chat button to chat with a JAN representative.