JAN: Job Accommodation Network

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SOAR: Searchable Online Accommodation Resource

Step 4: Choose the Accommodation

Using a Telephone Headset

The function of wearing a telephone headset to perform essential job functions can be difficult for some individuals who wear hearing aids. Often times discomfort (feedback) is reported as being a problem because the telephone headset rests on top of or near the hearing aid the person may be wearing. Individuals may also have difficulty hearing the conversation on the telephone when using a headset. There is no particular headset that is designed or marketed as being compatible with hearing aids from the perspectives of comfort or amplification. Generally, the individual may have to try a couple of different headsets or ways of wearing the headset before they become comfortable using one. Accommodation suggestions include but are not limited to:

Difficulty hearing due to background noise or the need for amplification

Difficulty wearing headset due to discomfort or feedback

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