JAN: Job Accommodation Network

JAN en Espaņol

Print this Page

A A A Text Size

SOAR: Searchable Online Accommodation Resource

Step 4: Choose the Accommodation

Communicating using Voicemail

The inability to access voice-mail messages can be very frustrating for people who are deaf or hard or hearing. If the individual benefits from amplification, perhaps an amplifier with a clarity function or equalizer may be effective in enabling the person to understand the messages. If at all possible, do not use voice-mail. Messages could be filtered through a person rather than the automated telephone system. If another person is not available as a receptionist, messages might go through a messaging service or paging devices as an alternative. The individual could then contact the messaging service for their messages or receive a text message on their pager. If the individual uses a TTY, perhaps they could contact the Telecommunications Relay Service to call their own voice-mail and access the messages. A last resort might be to have a coworker access the voice-mail for the individual and take down the messages.


JAN provides free, confidential technical assistance about job accommodations and the Americans with Disabilities Act (ADA). Send Us Feedback.
(800)526-7234 (Voice)
(877)781-9403 (TTY)
Live Help
ODEP: JAN is a service of the Office of Disability Employment Policy, U.S. Department of Labor
Accessibility  |  Copyright  |  Disclaimer  |  Privacy Statement  |  Site Map