JAN: Job Accommodation Network

JAN en Espaņol

Print this Page

A A A Text Size

Frequently Asked Questions

Spanish/En espaņol

  1. What is JAN?
  2. What services does JAN provide?
  3. Who can benefit from JAN's services?
  4. How can I contact JAN?
  5. Does JAN offer assistance in Spanish?
  6. Why are JAN consultants so trusted?
  7. How is JAN funded and operated?
  8. Who is protected by the Americans with Disabilities Act (ADA)?
  9. What is reasonable accommodation?
  10. How can an employee request reasonable accommodation from an employer?
  11. When can an employer ask an individual for medical documentation?
  12. How do we make our facility accessible?
  13. Where can I get funding for accommodations, and how much do accommodations typically cost?
  14. Where can I get ADA posters, training, and videos?

1. What is JAN?

The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on workplace accommodations and disability employment issues.  Working toward practical solutions that benefit both employer and employee, JAN helps people with disabilities enhance their employability, and shows employers how to capitalize on the value and talent that people with disabilities add to the workplace.

2. What services does JAN provide?

JAN’s trusted consultants offer one-on-one guidance on workplace accommodations, the Americans with Disabilities Act (ADA) and related legislation, and self-employment and entrepreneurship options for people with disabilities.  Assistance is available both over the phone and online.

3. Who can benefit from JAN's services?

Those who can benefit from JAN’s services include private employers of all sizes, government agencies, employee representatives, and service providers, as well as people with disabilities and their families.  

JAN helps employers capitalize on the talents and value of employees with disabilities.  Its experts help private employers:

JAN helps federal agencies:

JAN helps people who represent and advocate on behalf of employees with disabilities better serve their constituents.  Its experts help them:

JAN helps service providers to people with disabilities better serve their constituents. Its experts help them:

JAN helps people with disabilities increase their employability and succeed on the job.  Its experts help them:

4. How can I contact JAN?

JAN offers several ways to obtain confidential, personalized assistance – anytime, anywhere. 

5. Does JAN offer assistance in Spanish?

Yes.  JAN offers assistance in Spanish, both through its phone service and its JAN en Español Web page, which offers many of JAN’s publications in Spanish.

6. Why are JAN consultants so trusted?

JAN represents the most comprehensive job accommodation resource available.  From Fortune 500 companies to entrepreneurs, JAN has served customers across the U.S. and around the world for more than 25 years.  Its consultants are thought leaders and innovators on disability employment issues, and all have earned at least one Master's degree in their specialized fields, ranging from rehabilitation counseling to education and engineering.  Meet the JAN staff.

7. How is JAN funded and operated?

JAN is one of several services provided by the U.S. Department of Labor's Office of Disability Employment Policy (ODEP).  Its development has been achieved through the collaborative efforts of ODEP, West Virginia University, and private industry throughout North America.

8. Who is protected by the Americans with Disabilities Act (ADA)?

The ADA does not contain a list of covered disabilities, so JAN consultants cannot tell callers whether an individual is protected by the Act.  However, JAN consultants are able to provide guidance regarding the ADA’s definition of disability from the Equal Employment Opportunity Commission (EEOC), the enforcing agency for the ADA’s employment provisions.  Callers to JAN do not need to be protected by the ADA in order to use JAN.

9. What is reasonable accommodation?

In relation to the ADA, reasonable accommodation is any modification or adjustment to a job or the work environment that will enable a qualified applicant or employee with a disability to participate in the application process or to perform essential job functions.  Reasonable accommodation also includes adjustments to ensure that a qualified individual with a disability has rights and privileges in employment equal to those of employees without disabilities.  JAN consultants can provide callers with various accommodation solution ideas for a specific situation.  They cannot tell callers what is reasonable for a specific situation, but are able to provide guidance regarding the ADA’s definition of reasonable accommodation from the EEOC, the enforcing agency for the ADA’s employment provisions.

10. How can an employee request reasonable accommodation from an employer?

Though not required by the ADA, JAN suggests that employees ask for accommodations in writing.  See JAN's Ideas for Writing an Accommodation Request Letter for information on how to form such a letter.

11. When can an employer ask an individual for medical documentation?

Contact JAN directly for specific situations and read EEOC’s Enforcement Guidance on Disability-Related Inquiries and Medical Examinations and Pre-employment Disability-Related Questions and Medical Examinations for an overview.  Also, see JAN’s Medical Inquiry Response to an Accommodation Request.

12. How do we make our facility accessible?

JAN provides extensive information on specific products for making facilities accessible and where to purchase equipment necessary to do so.  For information on ADA accessibility guidelines, visit JAN's ADA Library.

13. Where can I get funding for accommodations, and how much do accommodations typically cost?

Tax incentives are available to help employers implement workplace accommodations. Additional funding is available through several organizations.  Read JAN’s publication on Tax Incentives and visit its funding links for additional information.  Since its inception, JAN has collected cost and benefit data from its customers.  Data collected suggest that more than half of all accommodations cost nothing.  Furthermore, JAN’s statistics show that most employers report financial benefits from providing accommodations due to reduced costs in terms of insurance and training new employees and increased worker productivity.

14. Where can I get ADA posters, training, and videos?

To obtain ADA posters and other materials, contact your regional Disability Business and Technical Assistance Center or the EEOC.  While there are a number of sources for training throughout the United States, contact JAN directly to identify resources in your area or to schedule a training facilitated by JAN personnel.

ASK A JAN CONSULTANT

JAN provides free, confidential technical assistance about job accommodations and the Americans with Disabilities Act (ADA). Send Us Feedback.
(800)526-7234 (Voice)
(877)781-9403 (TTY)
Live Chat
Email
ODEP: JAN is a service of the Office of Disability Employment Policy, U.S. Department of Labor
Accessibility  |  Copyright  |  Disclaimer  |  Privacy Statement  |  Site Map